Operations

Our hotel management operations programs are proficient, innovative, and tested. WHG’s operations structure is aimed and directed by an executive team of highly knowledgeable hospitality industry veterans. WHG Operations team effectively delivers above-average performance margins and profitability, representing each hotel and restaurant in our portfolio with advanced solutions to the unique challenges they face. As a forward-focused trailblazer in hospitality operations, an additional goal of ours is to provide our guests with memorable experiences; guest satisfaction scores and online reputation rankings are among the highest in the industry and prove that we are consistently reaching that goal. WHG utilize various tools to ensure the hotels are performing optimally including:

• Complete Pre and Post Opening Service (licensing, permitting, anything to do with the hotel is taken care of)
• Daily Brand Specific Operations Procedures
• Cost Control Systems
• Standardized Purchasing
• Safety and Security Training
• Preventative Maintenance Programs
• Insurance Cost Controls
• Energy Management
• Overall Operations Training